A player has violated PlayStation’s hate speech policy, which is why he can’t access his games!

OneAngryGamer was contacted by a person who requested anonymity (which is why they called him Rob), who revealed what happened to him: „My account was temp banned for one week for calling people f_gg_ts and n_ggers. This includes the temp revoking of the licenses for ALL digital downloads in my library, however, a game on a disc still works just fine.” The ban started on April 19, so it will end on April 26. Until then, he cannot access the content and games bought on the PlayStation Network. (And this is also a reason why Rob has expressed that in the next console generation, he will not choose Sony’s product.)

He also shared Sony‘s email, and we’ll quote the important part of it: „This message is to inform you that your account has been observed violating the PlayStation Network’s Terms of Service. […] Reason: Hate speech or other hateful content, including racism, sexism, xenophobia, or hate directed at religious beliefs, cultural identity, gender identity, or sexual orientation. Location: Community Post.”

The issue here is that PlayStation’s community Code of Conduct does not mention whatsoever that a ban means you cannot access your digitally purchased games! „Account suspension means that you cannot use your account to access PlayStation Network for a set amount of time. A ban means that you will not be able to use your account to access PlayStation Network at any point in the future. Other users with their own local accounts on the same system can use their account as normal. If an account has been permanently banned, we will not refund you for any unused period of subscriptions or any unused wallet funds in line with the SEN Terms of Service.”

So Sony could take away customer rights from the people who acquired the game digitally and not physically, and it is a questionable approach. We’re not sure that the „unaccepted people” should get such a treatment. If they bought something, they should have the right to access said product, don’t they?

(And we didn’t even go into how PlayStation recently changed their stance towards games with sexual content…)

Source: OneAngryGamer