Shuntaro Furukawa, the president of Nintendo, has admitted that the detachable Nintendo Switch controllers, the Joy-Cons, have problems.

We have previously discussed the Joy-Con drifting a couple of times (last year, a class-action lawsuit has even started against Nintendo in the United States!), but in short, this definition means the analogue sticks of the controller might do actions on its own, which would not be useful in games. Sure, you can send the faulty controllers to Nintendo for repairs, but you’d still have to pay for the shipping.

Until now, nobody from Nintendo’s leadership has commented on the Joy-Con’s drifting. VGC reported about an investor Q&A, where Shuntaro Furukawa, the president of Nintendo, has spoken out about the issue! „We apologize for any inconvenience caused to our customers regarding Joy-Con controllers. We are continuing to improve our products, but currently, Joy-Con is subject to a class-action lawsuit in the United States and is a pending issue so we cannot comment on any specific actions we may take,” he said.

Until now, all we had was this dry, generic PR response from last year that acknowledged the issue: „We take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly.” Furukawa’s comment is far more humble and recognizing, which is outstanding!

We don’t know where the end of the tunnel is yet. No, we’re not talking about the end of the lawsuit (it might take several years; Sony’s lawsuit regarding the 2011 PlayStation Network outage also needed years to be resolved), but how Nintendo wants to address the Joy-Con’s problem so it would not occur after months of usage. After all, you can’t play everything with a Pro controller (or you might not afford that).

At least Nintendo has given an official apology, which is respectable.

Source: WCCFTech

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