Ubisoft Account Closure: If We Bought A Game, We Are Not Affected!

So only the accounts of those who have purchased free games from the French publisher could be at risk.


A few days ago, we also wrote that Ubisoft would delete inactive accounts. Still, at the time, the company led by Yves Guillemot did not clarify under what conditions our Ubisoft account could be at risk. Several conditions will be considered: the amount of time played since the account was created, the library, the length of inactivity, and whether there is a subscription. The most crucial factor is whether or not you have purchased a PC game: if you have, you will not be affected by the deletion, and the publisher will send you three emails before the account is deleted so that you can save it within 30 days.

Here is Ubisoft’s explanation: “For many years now, we have implemented our account deletion process in compliance with the GDPR requirements (Article 5.1.e on the obligation to limit the data retention period). Our policies are aligned with legal requirements and with the standards of the industry. This measure also acts as a protection for our players against fraud. Account deletion follows a rigorous process. As such, we take into consideration the four following criteria before an account is deleted:

The gaming activity of the account since its creation; the account’s libraries: accounts that include purchased PC games are not eligible for deletion; the duration of inactivity of the account, meaning the last login to our ecosystem (including from Ubisoft games on Steam and other platforms) – in practice, as of today, we have never deleted accounts that have been inactive for less than four years; the existence of an active subscription tied to the account. In any case, three emails are sent to the player over 30 days before the deletion is permanent, offering to restore their account. In addition, if the user tries to log in during the 30-day window, they will automatically receive a warning and a link to reactivate their account.”

So it’s only a problem if you used to get a game for free from Ubisoft, similar to the Epic Games Store offerings, for example. But regardless, it’s still worth keeping an eye on your email address.

Source: WCCFTech

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Anikó, our news editor and communication manager, is more interested in the business side of the gaming industry. She worked at banks, and she has a vast knowledge of business life. Still, she likes puzzle and story-oriented games, like Sherlock Holmes: Crimes & Punishments, which is her favourite title. She also played The Sims 3, but after accidentally killing a whole sim family, swore not to play it again. (For our office address, email and phone number check out our IMPRESSUM)

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