Nor Microsoft, neither Sony give everyone refunds over Cyberpunk 2077, even if there could be several people who demand it.
The issues of Cyberpunk 2077 have been present for a week: from bugs through terrible performance on a base PlayStation 4 or an Xbox One and an issued apology to a surprisingly decent performance on the next-gen consoles (even though they did not get the next-gen patch yet), the story is far from over. People are discussing on the ResetEra forums how they did not get refunds from the PlayStation Store or the Microsoft Store.
On Sony’s and Microsoft’s digital platform, we need to prove that the game is broken, doesn’t work at all, or it’s not suitable for playing to get a refund. If we can do that, they will refund the price of the game (or product). However, if it’s just a glitchy mess that does work to an extent, then they will simply laugh in our faces. Perhaps this is why the Polish company has clarified the refund situation in a new investors call.
„We are not encouraging gamers to return to the game. We hope they will give us a chance to improve the game on the original consoles. There was one fix last weekend. Another is coming in seven days. But there is [the refund] option,” Marcin Iwinski, the CEO, said.
„You have to understand, Microsoft and Sony, for every product that is released digitally on their storefronts have refund policies. Despite various articles that have shown up, that things are being opened just for us, It’s not true. These policies are in place and have always been in place. They are not opened up specifically for us. Anybody who has purchased any title on PlayStation Network or Microsoft’s storefront can ask for a refund,” Michal Nowakowski, senior vice president of business development, added.
So if you have nothing else than a base model of a PlayStation 4 or an Xbox One, or have a somewhat outdated PC, you are still in for a rough ride.