The PlayStation 4 > PlayStation 5 upgrade isn’t that easy for everyone who owns Toys For Bob‘s game on PS4.
Crash Bandicoot’s subreddit has several players complain that they can’t upgrade from Crash 4’s PlayStation 4 version to the PlayStation 5 port that was released recently. They get an error message that says „You can’t buy this product for the following reasons: you already own the following products, which conflict with the product you’re trying to buy: Crash Bandicoot 4: It’s About Time – Tracker.” Tracker?
It’s simple: the error seems to affect those who pre-ordered the game on PlayStation 4, and you had to wait until you were allowed to play Crash 4, so having a tracker involved makes sense here. Ask PlayStation has acknowledged the issue, and Activision Blizzard is also inspecting the issue, meaning it might be addressed fairly quickly.
Activision has also published a guide on how to upgrade Crash Bandicoot 4: It’s About Time from PlayStation 4 to PlayStation 5: „Before starting confirm you have an internet connection and you are logged into your PlayStation account. On your PlayStation 4, navigate to the “Select a Save Slot” screen. Select the slot with data you want to transfer to your PlayStation 5. Use your controller to select Upload to cloud. You will get a prompt to confirm the upload, select Upload to Cloud. You will get a prompt indicating the upload was successful, click continue to return to the game.
On your PlayStation 5, navigate to the “Select a Save Slot” screen. Select the slot you want to save your PlayStation 4 data to. Use your controller to select Download Cloud Save. You will get a prompt to confirm the download, select Download Cloud Save. You will get a prompt to enter your initials, enter your initials and select Next. You will get a prompt to select a playstyle, select Modern or Retro. You will get a prompt that the download was successful, select continue to return to the game,” Activision wrote.
Nobody said that the generation change will be without issues, and here’s evidence of that.
Source: TwistedVoxel
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