The expanded refund policy that Microsoft introduced in December will be replaced by the original, traditional approach.
CD Projekt RED’s game will shortly be in a state it should have been when the game launched. On the PlayStation Store, we can find Cyberpunk 2077 again, but with a fair warning displayed (we discussed it in detail before). Microsoft Store will also soon pull the handbrake on the special treatment that we should explain.
Unusually. Microsoft offered full refunds to anyone who bought Cyberpunk 2077 via its store, no questions asked, „until further notice.” In other words, if you bought the game and found the performance shoddy on your base Xbox One (or Xbox One S), you could have easily received your money. This customer-friendly move has been active for half a year, but not for much longer.
Microsoft announced on Twitter, that it will revert to their „standard digital game refund policy”. In other words, refunding Cyberpunk 2077 will be quite difficult from that day onwards. Meanwhile, on Steam, GOG, and Epic, all of which offer variations of „no questions asked” refunds (as long as you haven’t played the game for usually more than two hours), Microsoft’s refund policy states that „all sales of Digital Game Products are considered final,” but requests for refunds may be considered based on „extenuating circumstances.”
„When you request a refund for these products and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since the date of purchase, time since release, and use of the product,” according to the policy.
Yet, Cyberpunk 2077 is far from being a completed game (the 1.2 patch is still not the end of the road), and we aren’t saying it because the PlayStation 5/Xbox Series versions are yet to be released.