A Battlefield 6 player received a full Steam refund after 470 hours because several game modes had been removed. Valve made an exceptionally rare departure from its usual limit of two hours played and 14 days after purchase.

The case stands out because Steam normally accepts refund requests only when they arrive within 14 days of purchase and the account has logged less than two hours in the game. Here, however, post-launch cuts made by Battlefield Studios and Electronic Arts were considered substantial enough for customer support to approve the claim.

Battlefield 6 has lost multiple game modes

Over the past several days, the community discovered that a number of popular playlists had disappeared. King of the Hill, Squad Deathmatch and Rush, one of the franchise’s signature modes, are no longer selectable. The permanent offering has effectively been reduced to larger experiences such as Conquest, Breakthrough and Escalation.

The reduction did more than limit variety. It also made certain cosmetic challenges impossible to finish because their objectives require specific modes on official servers, and Portal cannot be used as a workaround. Players who had already started those assignments are now unable to complete them.

Battlefield Studios and EA argue that consolidating the audience into busier playlists will improve matchmaking. Their stated aim is to fill matches faster, reduce the number of bots and get users into the action sooner. Players have yet to see a meaningful improvement, while concern is growing that the removed modes may never return.

EA’s official website and promotional material still advertise the missing content. Rush continues to be presented as a major feature even though it cannot currently be played, apart from a possible future appearance in weekly rotations. This has led many customers to accuse the publisher of misleading advertising and to approach Steam for refunds.

A full refund over removed content

The user ExplorEverythingOnce cited both the deleted playlists and the blocked cosmetic challenges when contacting support. Steam ultimately returned the full $109.24 paid for Battlefield 6: Phantom Edition on launch day, and the player shared an image of the transaction history as proof.

“Removing King of the Hill and Squad Deathmatch bothered me, but losing Rush is something I will not tolerate. It is by far the mode in which I invested the most time,” the player explained. Links to the official Battlefield website and the Community Broadcast were included in the request, and the support agent agreed that removing several modes without warning was not acceptable.

Other users report that Steam rejected requests based on exactly the same argument, so this approval does not establish a broadly available exception. It nevertheless demonstrates the scale of the frustration, leaving EA to decide whether it will restore the content the community wants back.

Source: 3DJuegos