TECH NEWS – The Redmond-based company is looking to use artificial intelligence to automate some of its processes, and as a result, the US company may be prepared to make more layoffs.
According to The Verge, Microsoft is developing an artificial intelligence-powered chatbot that specializes in game refunds and customer service inquiries. The site cites sources familiar with Microsoft’s plans. The chatbot could be derisively called Xbot, as the tech company looks to add more artificial intelligence to its Xbox products. The bot is currently being tested internally. It currently opens with the question “What can I help you with today?” and then quickly responds to queries.
Haiyan Zhang, Xbox general manager of gaming AI, told The Verge in a statement, “We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics using voice or text. The prototype makes it easier and faster for players to get help on support topics using natural language and pulling information from existing Xbox Support pages.” Xbot is therefore linked to Xbox’s help documentation and may even be able to refund games.
Microsoft has been investing in artificial intelligence for a long time. Nothing is better proof of this than the $10 billion invested in OpenAI, but there is also Inworld AI. A multi-year agreement has been signed with the latter company to provide a multi-platform toolkit for game developers. They believe that AI will make it easier to create games. Or you could mention the Copilot in Windows 11 (even though it will eventually raise system requirements to 16 GB of RAM), or the Bing search engine, and there are many more examples…
Since the PlayStation 5 Pro already had AI hardware (for upscaling), it was only a matter of time before AI appeared on the Xbox.
Leave a Reply